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Guide · verification Updated 5 Nov 2026

Why new online casinos ask for ID, and what to send

A licensed casino must know who you are before it pays you. Checking your ID confirms your age, stops fraud and meets anti-money laundering rules, and most casinos do it before your first withdrawal.

Upload your documents right after you register. That one step removes the most common cause of slow payouts.

By Emily Tremblay | Guides

Why casinos check

  • Age: the legal age is 18 or 19 depending on your province, and the casino must confirm it.
  • Fraud: stopping stolen cards and duplicate accounts.
  • Money laundering: licences require checks on who deposits and where funds come from.
  • Payments: making sure the payout goes to the account holder.
  • Responsible gaming: enforcing self-exclusion across accounts.

Documents casinos ask for

DocumentExamplesTip
Photo IDPassport, driver's licence, provincial photo cardAll four corners visible, not expired
Proof of addressUtility bill, bank statement, CRA noticeDated in the last three months
Payment methodPhoto of the card with middle digits covered, e-wallet screenshotName must match your account
Source of fundsPay stub, bank statementAsked only for large deposits or wins

Avoiding delays

  • Register with your real details, exactly as on your ID.
  • Upload documents straight after registering.
  • Withdraw to the method you deposited with.
  • Keep the email confirming you are verified.

Is it safe to send ID?

Send documents only through the casino's own upload page, never by chat or plain email unless support asks for it. A casino you cannot find on a regulator's register should not get your passport. If unsure, start with a casino whose licence you can check.

Questions

ID checks: questions

Why does a casino ask for ID at sign-up?

To confirm your age and identity before you play, as most licences require.

What if I do not send my ID?

You can usually deposit and play, but withdrawals stay blocked until you are verified.

How long does verification take?

Often a few hours to a couple of days, longer if documents are unclear.

Do I have to verify every time?

No. Once is enough unless your details change or you make a very large withdrawal.

Can I play free games without ID?

Demo games often work without an account at all.

Responsible gaming

Play only if you are 19+ and it stays fun

These rules apply on every page of this site. A young casino has less history to judge it by, so the limits matter more.

19+ only

Adults only, everywhere

You must be 19 or older, and older in some countries. A casino can ask for ID before your first withdrawal, and new casinos often do.

Responsible gaming
New brands

Start small with an unknown casino

Deposit an amount you would accept losing to a failed withdrawal, and request a small cash-out early to see how the casino handles it.

How we review new casinos
Limits

Set limits before the welcome offer

Bonus wagering keeps you playing longer. Set a deposit limit and a time limit in the account before you claim.

Set your limits
Help

Free, confidential support

If playing stops being fun, talk to someone. Gambling Therapy offers free support in many languages.

Gambling Therapy · Addiction help